Frequently Asked Questions

HerGlow Labs provides research compounds intended exclusively for laboratory and research purposes. We are committed to quality, transparency, and providing researchers with access to relevant compound documentation.

Yes. Available Certificates of Analysis can be found on our COA page. COAs provide testing information associated with the applicable compound or batch.

We currently ship to eligible addresses within the contiguous United States (48 states). At this time, we do not ship to Alaska or Hawaii.

We offer a $15 flat-rate shipping fee, with free shipping on orders over $250.

Orders are processed within 1 business day after payment has been received and verified. Orders placed on weekends or holidays will be processed the next business day.

Once your order ships, tracking information will be sent to the email address provided at checkout.

Due to the nature of our compounds, all sales are final. Please review your order carefully before completing your purchase. For additional information, please see our Return & Refund Policy.

Please contact us promptly at [email protected] with your order number and photos of the package and compound so our team can review the issue.

Orders begin processing shortly after they are placed, so we cannot guarantee that changes or cancellations can be accommodated. Please contact us as soon as possible if you notice an issue with your order.

For general questions or order support, contact us at [email protected]. We aim to respond to all inquiries within 48 hours.