Free Shipping On Orders Over $250
Return & Refund Policy
At HerGlow, we are committed to providing high-quality compounds and exceptional customer service. Due to the nature of our compounds, all sales are final.
All Sales Are Final
Once an order has been placed and processed, it cannot be returned or exchanged. We do not accept returns or provide refunds for compounds that have been delivered as ordered.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains an incorrect item, or is missing an item, please contact our customer support team within 3 days of delivery.
To help us resolve your claim as quickly as possible, please include:
- I.Your order number
- II.A brief description of the issue
- III.Clear photos of the compound(s) and packaging, if applicable
After reviewing your claim, HerGlow may, at its sole discretion, provide a replacement or refund if the issue is determined to be the result of shipping damage or an error on our part.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us immediately after placing your order. While we will do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.
Refund Processing
If a refund is approved, it will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Contact Us
If you have any questions regarding this policy or need assistance with your order, please contact our customer support team by emailing [email protected].